Policies

Reservation Policy

 

Check-In Time 03:00 PM | Check-Out Time 11:00 AM
 

Check-In Time: 15:00hrs - 22:00hrs Check-Out Time: 11:00hrs
 

Early check-in or late check-out is subject to availability on the relevant day, to be
reconfirmed with the Front Office staff.


Rooms not occupied by 22:00 hours will be seen as No-Show, unless prior arrangement has been made.


For Peak Season, all reservation payments are non-refundable. The definition of the Peak Season period will be determined by a unilateral decision of the Hotel Management.


A full rate will be chargeable for check-in at 07:00 hours or check-out after 15:00 hours.

 

It is mandatory for all guests to produce a valid identity document upon check-in; for
foreign guests a valid passport and for domestic guests, a valid identity card shall be 
accepted as proof of identity.


Guests checking into the hotel must be at least 18 years of age.
 

Upon check-in, all guests must register through a guest registration form.
 

Upon check in, all guests must sign a WAIVER for the swimming pool use.  The estate DOES NOT have a LIFEGUARD ON DUTY.


Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.


Cancellation Policy
 

Guarantee by BANK transfer /PAYPAL
 

The guest is allowed to modify/cancel the reservation by email or message:
•At least 15 days prior to the arrival date - no cancellation fees apply and a refund of
the total amount shall be granted.
•At least 7 days prior to the arrival date - 70% refund of the total amount shall be
granted.
•At least 48 hours prior to the arrival date - 30% refund of the total amount shall be
granted.
• If the time for cancelling without penalty has passed, the forfeiture amount will be
100%. There may be additional applicable charges and taxes.
•The refund policy is based on the total amount of the stay,
• In case of proved deaths or accidents, a refund may be granted at the General
Manager’s and/or Front Office Manager’s discretion.

• In case the guest arrives the day following arrival before check-out time (11:00
hours), the fee for No-Show for one night’s stay based on the room category
booked, shall apply, and the booking for the remaining time shall remain valid. In
case the guest arrives the day following arrival after check-out time (11:00
hours), he shall lose the booking.